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Q: How do we pay for the direct mail service? A: You would pay after each mailing. If you chose to mail monthly, you will be billed 12 times per year. This way you will only be billed for the exact number of names on your file at the time of mailing. Q: Is it better to mail 12, 6 or 4 times a year? A: Statistics show the more you mail, the more income you receive. However, there are a couple factors that need to be considered. First, usually smaller churches do not see a significant increase in income by mailing 12 (monthly) times per year as opposed to 6 (bimonthly) times per year. Also, consider the number of envelopes included in each mailing. If a higher number of envelopes is inserted, a higher postage cost will be assessed. Q: Can I design my own envelope, or do we have to use your stock designs? A: We do have special free stock stewardship designs that can be printed on the face or flap of the weekly envelope. This allows you to place your working information on the face or flap side of the envelope. It is not necessary to use our stock stewardship designs.
Q: How long prior to each mailing do you require our name/address file? A: We like to work on a 30 day prior to your first dated envelope. However, some circumstances may apply to a slightly earlier submit time. Q: How accurate is your delivery for the offering envelopes? A: We have designed special software to decipher daily scans from every post office across the USA. This allows us to follow a mail piece from Salem Ohio to the delivery destination. Having the capability to track your mail pieces allow us to be proactive in ensuring a timely delivery. Q: What if we need to add an envelope sometime throughout the year? A: Simply provide us with approximately 30 days lead time and we can quickly make adjustments to your next mailing. Q: When I have a problem, will I have a designated person I can speak with? A: Yes, we empathize with your frustration in calling and speaking to a phone tree and never getting your problem solved. Once we receive your signed quotation, we will immediately assign you a preferred customer service representative. This is a seasoned position in our company with many years of experience. 
Boxed Sets / Mail-Back BookletsQ: I want to order early, but I don't want to trip over my envelopes all year long. Would you store our envelopes? A: Absolutely, we will store your annual envelope supply for as long as you wish at no additional cost. Q: If I take advantage of the savings by ordering early, when would I be billed? A: You will not be billed until your envelopes are in use and you are happy with them. Q: After I order my specific number sets, when new members enter the church, what about them? A: Be sure to order enough extra sets to give to new members throughout the year. These extra sets can be pre-numbered with numbers un-used from your file or left completely blank for you to assign. Q: I called received a quotation along with samples…what do I do next? A: Simply sign the bottom, mark when you would like delivery, include a copy of your weekly envelope and listing of special collection envelopes. We will then send a proof & formal order confirmation. Q: I noticed your prices are much less than what we are currently paying…are they inferior? A: No, we work hard in controlling our costs. We control manufacturing from start to finish which allows for significant savings. The owners are the marketing directors, on-the floor managers, purchasing agents and visionaries. The owners are hands on every part of the operation. Q: My previous supplier delivered a product that was incorrect in printing. They misspelled our church name. They would not accept responsibility. What is your policy? A: A common statement around United Church Envelope and Mailing Company is if it is "our fault, it is our responsibility to deliver a accurate product". We will reprint and reship any product that is not accurately printed to meet your specifications. Q: Is it less expensive to order early in the year or closer to the time they are actually needed? We really do not have much room to store the boxes. A: We hear this a lot. We encourage churches to order early for a couple reasons. First, we can make an envelope much less expensive in February than we can in November. Usually late in the year we are working 24/7 making it more difficult to keep production and supply costs at a minimum. However, if you order early (before 3/30) we will store your order in our warehouses and mark for delivery in desired month. | ||
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