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Frequently Asked Questions (FAQs)

What is eGive?

eGive is electronic giving. We make good stewardship easy.
 

Why should I use eGive?

Convenience! No more writing checks or getting behind on your pledge. eGive deducts your gift from your account automatically.
 

How does eGive work?

Sign up for eGive and your giving is deducted by Automated Clearing House (ACH) debit from your deposit account.
 

Is it secure?

The electronic signup is done using 128-bit encryption for the highest level of security.
 

What is the eGive end of the year transaction policy?

One time gifts requested before 11:59pm Pacific Time on December 31, 2009 with a posting date on or before January 4, 2010 will be reported as a gift in 2009. If you would like your gift on 2010 reports (and the request is before 11:59pm Pacific Time on December 31, 2009) please select a posting date after January 4, 2010. One time gifts requested after 11:59pm Pacific Time on December 31, 2009 will be reported as 2010 gifts. Recurring gifts will be processed on their scheduled date and reported in the year the transaction is deducted from your bank account. Bi-monthly gifts will be deducted on December 31, 2009.
 

How do I sign up for eGive?

Fill out the eGive signup form online.
 

Is it possible to divide my giving into categories?

Yes. One debit will be posted to your account and the giving breakout information will be sent by eGive to the receiver. This breakout information is detailed on the eGive signup form.
 

What kind of account can be used for eGive?

United States Checking, NOW, SuperNOW, and some brokerage accounts are eligible for eGiving.
 

What if the organization I want to give to is not an eGive Stewardship Partner?

Fill out the eGive form and will we contact the organization about signing up as an eGive Stewardship Partner.
 

Is eGiving safe?

Yes. The Automated Clearing House (ACH) network is a nationwide electronic payments system used by more than 20,000 financial institutions, 4 million corporations, and 135 million consumers. ACH is used for direct deposit, bill payment, home banking, point of sale, point of purchase, cash concentration and disbursement, corporate trade payments, check truncation, and now eGiving.

The Automated Clearing House (ACH) processed more than 18 billion automated clearing house payments valued at $37 trillion during 2007 according to NACHA – The Electronic Payments Association. As a result of this network, eGive guarantees an accurate electronic debit from your account.
 

What if I want to stop or suspend eGiving?

Sign into your account and cancel or place your gift on hold or call eGive at 636-527-6623 or toll free at 1-866-303-6623. eGiving will be stopped within two business days.
 

What if my account is debited for the wrong amount?

eGive guarantees that payments will be accurately deducted from your account for the amount on the date* listed on the eGive signup form. If eGive makes a mistake we will correct it within two business days. Please sign into your account and submit a support request to notify us of an error or ask a question.
 

How do I cancel a gift?

To cancel your gift, follow these six steps.

 
How do I change a gift amount?

Please change your gift amount one day after the last gift at your old amount has been processed. Login to your my eGive account and go to the pending gifts tab and click on the edit link to the right of your gift. Please change the amount and set a new begin date in the future. If your gift is being deducted weekly or bi-weekly your gift will not be deducted until the Friday on or after your new beginning date. Your gift will not be processed again until the new begin date. Example – Susan changes her weekly gift amount on September 12, 2009 and sets a new beginning date of October 10, 2009. This weekly gift will not be processed again until the first Friday on or after October 10, 2009 which is October 16, 2009. With this change no gifts will be processed on September 18th, 25th, or October 2nd or 9th, 2009. Please be careful when setting the new beginning date.
 

How to skip a recurring gift or gifts?

Please login to your my eGive account and go to the pending gifts tab and click the edit link to the right of the gift and change the beginning date to a future date. Example - Paul wants to skip his next weekly gift on September 11, 2009. He will login before the deadline of 1:00pm Central Time on September 10, 2009 and change the begin date of this gift to September 18, 2009. This will skip his September 11, 2009 gift. To skip multiple weeks please set a new beginning date when you want your weekly gift to start again. Your gift will not process again until this date. This method works for all types of recurring gifts (annual, quarterly, monthly, bi-monthly, bi-weekly and weekly).
 

How to change your payment account information?

Please login to your my eGive account and click on the My Profile tab and then on the payment information link. Click on the name on account and change the bank account information and click on save account. Please check your recurring gifts on the pending gifts tab by clicking on the edit link to the right of the gift to make sure that your correct bank account will be used. If the account is not correct you may change the bank account on this screen and make sure you have a beginning date in the future and then click the save gift button. If your church accepts credit card gifts it is best to cancel the existing gift and setup a new recurring gift because the credit card system will not let us change the card on a recurring gift.

* If the date selected does not fall on a normal business date, the electronic payment will be processed the next business date.